Pantry Bliss

##General Pantry Bliss Pty Ltd ACN 688 687 318 and its related entities (referred to in this document as “we”, “us” or “our”) operate https://pantrybliss.com and our associated social media platforms (“Site”).

We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (“Privacy Act”), and the Australian Privacy Principles (“APP”) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Collection

Types of information collected

We may collect and hold information that personally identifies you or allows us to contact you (“Personal Information”). Personal Information includes, but is not limited to:

your name;
date of birth;
contact details (including address, email address, phone number);
financial information (such as credit card or bank account numbers);
sensitive information to assist in the recovery of a lost or forgotten password;
information about how you use our products and services; and
Information that your browser sends us when you visit the Site (“Log Data”). Log Data includes information such as your computers internet protocol (“IP”), your location, the pages of the Site you visit, how long you spend on those pages and the time and date of your visit.

This is not an exhaustive list. We may need to collect additional information about you from time to time in order to our provide products or services.

Purpose of collection

The type of personal information that we collect and hold about you depends on your interaction with us. Generally, we collect, use and hold your personal information for the purpose of:

providing products or services to you or someone else you know;
issuing tax invoices for the products or services we may provide to you from time to time;
providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our services and customer needs with a view to developing new or improved services.

Method of collection

Personal information will generally be collected directly from you through the use of our standard forms—for example, when you enter into an agreement with us, contact us with a query or request, or submit your details via our website or by email. However, we may also collect personal information from other sources where it is unreasonable or impractical to obtain it directly from you. For example:

from third parties such as our related entities, business partners, or your representatives;
from publicly available sources of information;
from our records of how you use our services; and
from the third parties we list in the section of this policy with the heading “Use and disclosure”.

We will usually notify you in advance when we collect information about you indirectly. Where that is not possible, we will notify you as soon as reasonably practicable after the information has been collected.

If you choose not to provide certain personal information, we may be unable to offer you the products or services you require, or the level of service on which we pride ourselves.

Additionally, if the personal information you provide is incomplete or inaccurate, we may be unable to provide you, or someone you know, with the products or services being sought.

Internet users

If you access our website, we may collect additional personal information, such as your IP address and domain name.

Our website uses cookies, which are small data files stored on your device. The primary purpose of cookies is to identify users and customise web pages to enhance your experience. While cookies do not identify you personally, they may be linked to a record in our database that contains personal information about you. We use cookies to monitor website usage and to create a personal record of your visits, including the pages you view, so we can serve you more effectively.

Please note that our website may contain links to other websites. We are not responsible for the privacy practices of any linked websites, and those websites are not subject to our privacy policies or procedures.

Google Analytics

We use third party services, such as Google Analytics that collect, monitor and analyse Personal Information to monitor website traffic and usage. By using this Site, you expressly consent to the processing of Personal Information by Google in accordance with Google’s Privacy Policy found at: https://policies.google.com/privacy. You may opt out of Google Analytics by disabling the use of cookies or by using the opt-out service provided by Google at: https://tools.google.com/dlpage/gaoptout.

Social Media

The Site interfaces with social media platforms such as Facebook, Instagram, and X. Any interaction with us or our Site through social media is governed by the privacy policy of the relevant platform. We encourage you to review the applicable privacy policy before contacting us, or liking, sharing, or interacting with our content via social media.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as outlined above), or for purposes directly related to one or more of our functions or activities. We may disclose your personal information to:

third party product or service providers, who assist us in operating our business (including to assist us in providing you with the products and or services that you have requested or have expressed an interest), and these service providers may not be required to comply with our Policy;
our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions;
a purchaser of the assets and operations of our business, if those assets and operations are purchased as a going concern; and
government agencies and departments when required to do so by law, from time to time.

We are not likely to disclose your personal information overseas, except as permitted by the Privacy Act, unless we otherwise advise you in writing.

We will use all reasonable endeavours to not disclose your personal information with the intent to harm you or your identity.

How we use your information for Direct Marketing

We may also use your information so that we, our related entities, and other business partners can promote and market products, services, and special offers that we believe will be of interest to you. This may include products, services, and offers provided by third parties.

Marketing communications may be delivered through various channels, including email, SMS/MMS, or social media, and may continue after you have ceased acquiring products or services from us. You can opt out at any time by unsubscribing via the “Unsubscribe” link at the bottom of our emails or by contacting us using the details provided in the Contact section of this policy.

How we hold your personal information

The security of your personal information is of paramount importance to us. We store your information in various forms, including paper and electronic formats. We take all reasonable measures to protect your personal information from misuse, loss, interference, unauthorised access, modification, or disclosure.

If we no longer need your personal information for the purposes for which it was collected, or for purposes directly related to one or more of our functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features. This obligation is subject to any legal requirements or court orders to retain the information.

Data breach notification

We accept our obligation to keep personal information safe. In the event of a data breach, misuse, or loss of personal information, we will take all reasonable and practicable steps to contact the affected individuals. We will inform those individuals of the extent of the breach (if known) and advise them on the most appropriate measures to regain control of their personal information. Where appropriate, we will also report any eligible data breach to the Office of the Australian Information Commissioner in accordance with the Privacy Act.

How you can access your personal information

You may access the personal information we hold about you by making a written request. We will respond to your request within a reasonable period. We take all reasonable steps to ensure that the personal information we hold, use, and disclose is accurate, complete, and up to date.

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act. If we do so, we will provide you with written notice setting out the reasons for the refusal, unless it would be unreasonable to do so.

If, upon receiving access to your personal information or at any other time, you believe the information we hold is inaccurate, incomplete, or out of date, please notify us immediately. We will take reasonable steps to correct the information to ensure it is accurate, complete, and up to date.

If we refuse to correct your personal information, we will provide you with written notice explaining our reasons, unless it would be unreasonable to provide those reasons. This notice will also include details of the mechanisms available to you to make a complaint.

If you wish to access your personal information or correct any errors, please contact us using the details provided in the Contact section of this policy so that we can consider and respond to your request. Please note that we may apply an administrative charge for providing access to your personal information in response to a request.

Transfer of personal information internationally

If you are located outside of Australia, you acknowledge and understand that your personal information will be transferred, processed and stored in Australia in accordance with this Policy. Australian privacy laws may not be as protective as those in your jurisdiction.

When we disclose personal information in accordance with this Policy, it may be accessed, transferred to, and/or stored outside the country in which you are located. The privacy laws in those countries may be less comprehensive than those in your own. We will use our best endeavours to safeguard your personal information in accordance with this Policy.

Complaints

You may use the contact details below to notify us of any privacy complaint, including if you believe we have failed to comply with the APP or any binding APP code registered under the Privacy Act. We are committed to acknowledging your complaint promptly and will provide you with an estimated timeframe for our response. We will take reasonable steps to investigate your complaint and respond accordingly.

If you are dissatisfied with how we handle your complaint, you may escalate it to the Office of the Australian Information Commissioner. If you are located outside Australia, you may contact the relevant authority responsible for privacy laws in your country.

Contact

If you have any queries or concerns about our Policy or the way we handle your personal information, please contact our privacy officer at:

Email address: hello [at] pantrybliss.com

Changes to our privacy and information handling practices

This Policy is subject to change at any time. Please check our Policy on our website, https://pantrybliss.com regularly for any changes.

More information

For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.

Privcy Policy