Privacy Policy

General

Pantry Bliss Pty Ltd ACN 688 687 318 and its related entities (referred to in this document as “we”, “us” or “our”) operate the Pantry Bliss app for iPhone and iPad (“App”), https://pantrybliss.com and our associated social media platforms (“Site”). In this policy, the App and the Site together are our “Services”.

We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APP”) govern the way in which we must manage your personal information. This policy sets out how we collect, use, disclose and otherwise manage personal information about you. If you live in New Zealand, Canada, the United States, the United Kingdom or the European Economic Area, the section headed “Where you live” also applies to you.

Collection

Types of information collected

We collect and hold information that personally identifies you or allows us to contact you (“Personal Information”). Depending on how you use our Services, this includes:

Account details: your name, email address, password (stored only in encrypted, hashed form), profile photo if you add one, and your app preferences such as units, cooking skill and notification settings.
Sign-in details: if you sign in with Apple or Google, the account identifier and email address they share with us. If you use Apple’s “Hide My Email”, we receive only the relay address.
Household details: the households you create or join, the members of your household, and the email addresses of people you invite.
Food rules: for each person in your household profile, a name or nickname, an age group (adult, teen, child or toddler), allergies, dietary requirements and foods they don’t eat. See “Food rules and health information” below.
Kitchen content: your pantry items and expiry dates, shopping lists, meal plans (including who is eating and how many guests), recipes you create, import or save, and your cravings and searches.
Cooking history and badges: the dishes you cook and when, and the badges you earn from them.
Chef chats: the questions you ask our chef in the App and its answers, the recipe and step you were on if you asked while cooking or from a recipe, and which of its suggestions you added to your lists or plan. See “Chef chat” below.
Photos and scans: photos you take or choose of receipts, shelves and cookbook pages, photos of dishes you cook, barcodes you scan, and links to recipe pages you import.
Receipt and savings details: item prices and store names read from your receipts, and the savings we calculate from them.
Subscription details: your plan, trial and renewal status, and transaction identifiers that Apple sends us. Apple processes your payment, and we never receive your card or bank details.
Device and location details: your device’s push notification token, app version, operating system, device model and an install identifier created by the App. We also collect your country or region, language, time zone and currency from your device settings. We do not collect your precise (GPS) location.
Usage and diagnostics: the screens and features you use in the App, and crash and performance reports (see “App usage and diagnostics” below).
Communications: messages you send us, for example support emails.
Information that your browser sends us when you visit the Site (“Log Data”). Log Data includes information such as your computer’s internet protocol (“IP”) address, your approximate country, the pages of the Site you visit and the time and date of your visit.

We may need to collect additional information about you from time to time in order to provide our Services. If we do, we will update this policy.

Purpose of collection

The type of personal information that we collect and hold about you depends on your interaction with us. Generally, we collect, use and hold your personal information for the purpose of:

providing our Services to you and your household, including creating recipes that suit your pantry and food rules, answering your cooking questions in chef chat, tracking your pantry and expiry dates, planning meals, building shopping lists, calculating savings, and awarding badges for what you cook;
managing your account, household and subscription;
sending you service messages and notifications, such as household invitations, expiry reminders, recipe-ready alerts and monthly recaps;
providing you with information about our Services, and about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you (see “How we use your information for Direct Marketing”);
keeping our Services secure and reliable, preventing misuse, and fixing errors;
facilitating our internal business operations, including the fulfilment of any legal requirements; and
analysing our Services and customer needs with a view to developing new or improved services.

Method of collection

Personal information will generally be collected directly from you, for example when you create an account, add details in the App, contact us with a query or request, or submit your details via our Site or by email. We may also collect personal information about you from other sources where it is unreasonable or impractical to obtain it directly from you, namely:

from Apple or Google, when you sign in with them;
from Apple, about your subscription status and transactions;
from members of your household, who may invite you by email or add a profile with your name and food rules; and
from our records of how you use our Services.

We will usually notify you in advance when we collect information about you indirectly, for example in the email we send when someone invites you to their household. Where that is not possible, we will notify you as soon as reasonably practicable after the information has been collected, unless the law does not require it, such as when you already know, or when we have no way to contact you (for example, a child’s profile added by their parent).

If you add another person to your household or their details to a profile, please make sure they are happy for you to do so and are aware of this policy.

If you choose not to provide certain personal information, we may be unable to offer you the Services you require, or the level of service on which we pride ourselves.

Additionally, if the personal information you provide is incomplete or inaccurate, we may be unable to provide you, or someone you know, with the Services being sought.

Food rules and health information

Allergies and some dietary requirements are health information. Some diets, such as halal or kosher, may also indicate religious beliefs. The Privacy Act treats both as sensitive information, and we only collect it with your consent.

When you add food rules for yourself or other people in your household, we use them to:

leave out ingredients that anyone eating is allergic to, and respect each person’s diet and dislikes. To catch hidden allergens, our AI service providers check ingredient names for us, but we only send the ingredient’s name, never your food rules;
tailor the recipes we create and suggest for your household, including in search, in the App and in notifications we send you. In marketing emails, we only use them to leave out recipes that aren’t safe for you, never to choose what we promote; and
send them to our AI service providers as part of each recipe, meal plan or chef chat request, only so that those providers can create recipes and plans and answer your questions (see “How we use artificial intelligence”).

We do not sell your food rules, use them for third-party advertising, or share them with anyone for their own marketing. Your food rules are visible to the members of your household. You can change or delete them at any time in the App, and they are deleted when you remove the profile or your household is deleted.

Pantry Bliss is a cooking tool, not a medical service. Please read our Terms of Service about allergies and food safety.

How we use artificial intelligence

Pantry Bliss uses artificial intelligence to create recipes and meal plans, read photos, import recipes, answer your questions in chef chat, label recipes for badges, check ingredients for allergens and diets, and sort your shopping list into supermarket aisles. To do this, we send the following to our AI service providers:

your cravings, your pantry items, your recipe and meal plan requests, your planned meals and the food rules of the people who are eating;
your chef chat messages and the earlier messages in that conversation;
photos of receipts, shelves and cookbook pages that you scan or upload, and photos of your cooking that you offer for a shared recipe;
the text of recipe pages you import;
the recipes in your cookbook (their name, description, ingredients, equipment and steps); and
the names of ingredients in recipes, and of items on your shopping list or in your pantry.

Our AI service providers are located in the United States and the United Kingdom. Recipe images are created from recipe details only. We may change the providers we use for a given task over time.

We do not keep receipt or shelf photos after they have been read. Photos and screenshots you import are stored temporarily while they are processed and then deleted. We keep the results, such as the recipe, the pantry items and prices, in your account. Photos of your cooking are kept until you delete them, and only your household can see them unless you offer one for a recipe you’ve shared.

AI can make mistakes. Results may be incomplete or wrong, so please check them, especially for allergies. We do not use artificial intelligence to make decisions that have legal or similarly significant effects on you.

Automated decisions

Some things in our Services are decided automatically by our software, without a person reviewing each one:

Food rules: we use the allergies, diets and food rules of the people eating to leave recipes and ingredients out, and to warn you about conflicts.
Plan limits: we use your plan, subscription status and how much you’ve used each feature to decide whether you can use it, for example when you reach a daily limit.
Security: we use the date a sign-in was last used to end sign-ins that haven’t been used for 180 days, and patterns of use to block automated or excessive use.

If you think one of these decisions is wrong, contact us and a person will look at it.

Chef chat

Chef chat lets you ask our AI chef about cooking. To give answers that suit your kitchen, the chef can see your household’s food rules, pantry, meal plan and recipes, and the recipe and step you were on if you ask while cooking or from a recipe. We send your messages and those details to our AI service providers to create each answer (see “How we use artificial intelligence”).

Your chef chats are private to you: other members of your household can’t see them. You can delete a conversation at any time in the App, and your chats are deleted when you delete your account.

Please don’t share more about your health in chef chat than you need to. Anything you tell the chef, such as an allergy or a medical condition, is stored with the conversation and sent to our AI service providers to answer you. The chef gives general cooking information, not medical or nutritional advice.

Connected assistants

You can connect an AI assistant, such as Claude or ChatGPT, to your Pantry Bliss household. Before anything is shared, you sign in to Pantry Bliss and choose the household and whether the assistant may make changes.

Once connected, the assistant can read that household’s pantry, meal plan, shopping list, recipes and saved collections, and the names, allergies, diets and food rules of the people in it. Allergies and diets are health information. If you allowed changes, it can also add to the pantry and shopping list, plan meals and save recipes. It can’t invite people, share recipes publicly, see billing or change your account.

What the assistant reads is sent to the company that provides it (for example Anthropic or OpenAI), because you chose to connect it. Their privacy policy covers what happens to it there. We keep a record of each connection and of the requests the assistant makes (which assistant, what it asked for, which household and when) to run the service, to show you recent activity and for support.

You can disconnect an assistant at any time in the App under Settings › Privacy › Connected assistants. Changing your password, deleting your account or leaving a household also disconnects it.

App usage and diagnostics

To understand how the App is used and to fix problems, the App sends us usage events (the screens and features you use, your install identifier, app and operating system version and device model) and crash and performance reports. Crash reports are turned on by default. Usage events are turned on by default too, except in the European Economic Area, the United Kingdom and Switzerland, where we only send them if you turn them on. You can change either at any time in the App under Settings › Share crash reports and Share usage. When you’re signed in, these are linked to your account. Error reports include the screen you were on, even if Share usage is off.

We also record the days you use Pantry Bliss while signed in. We use this to count how many people use the App and to spot accounts that are no longer used. Turning off Share usage doesn't stop it.

Your household

Pantry Bliss is designed to be shared. Everything in your household, including the pantry, shopping lists, meal plans, saved recipes and household profiles with their food rules, is visible to, and can be changed by, the other members of your household. Your chef chats are the exception: they are private to you. The members of your household can also see your badges and some of your cooking history. When you invite someone, we send an invitation to the email address you enter.

Sharing recipes publicly

You can choose to share recipes you create with Pantry Bliss’s AI on our Site. A shared recipe is published with your first name and the initial of your last name. We review shared recipes before they are published, and we may also feature them in the App and on our social media. If you offer a photo of your cooking for a recipe you’ve shared and we approve it, it becomes that recipe’s public photo. You can stop sharing a recipe at any time in the App, and it will be removed from our Site. Search engines and other websites may keep copies for a while after it is removed. Recipes you import are never shared publicly.

Internet users

If you access our Site, we may collect additional personal information, such as your IP address and domain name.

Our Site uses only essential cookies, which are small data files stored on your device: a session cookie that keeps you signed in and secures forms, and a security token cookie that protects against cross-site request forgery. We do not use advertising or tracking cookies.

Please note that our Site may contain links to other websites. We are not responsible for the privacy practices of any linked websites, and those websites are not subject to our privacy policies or procedures.

Website analytics

To understand how our website is used, we run our own simple, cookieless analytics. When you visit, we record the pages you view, the website that referred you (if any), campaign tags in the link you followed (such as utm_source), your approximate country and your device type (mobile, tablet or desktop). We also note when you tap a “Download on the App Store” button.

To count visits without identifying you, we create an anonymous visitor code from your IP address and browser details, mixed with a secret that changes every day. This code cannot be used to recognise you from one day to the next. We do not store your IP address, our analytics do not use cookies, and we do not track you across other websites.

Do Not Track. Because we don’t track you across websites or over time, our Site and App work the same way whether or not your browser sends a “Do Not Track” signal. We don’t allow other companies to collect information about your online activities over time and across websites through our Services.

If you join a waitlist for the App (on iPhone and iPad, or on Android), we use your email address only to let you know when Pantry Bliss is available on that platform.

Social Media

The Site interfaces with social media platforms such as Facebook, Instagram, and X. Any interaction with us or our Site through social media is governed by the privacy policy of the relevant platform. We encourage you to review the applicable privacy policy before contacting us, or liking, sharing, or interacting with our content via social media.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as outlined above), or for purposes directly related to one or more of our functions or activities. We may disclose your personal information to:

the members of your household, as described in “Your household”;
the AI assistant you connect to your household, and the company that provides it, as described in “Connected assistants”;
the third party service providers listed below, who help us operate our Services. They may only use your information to provide their services to us, and we require them to protect it;
a purchaser of the assets and operations of our business, if those assets and operations are purchased as a going concern; and
government agencies and departments when required to do so by law, from time to time.

Our main service providers are:

Service provider	What they do for us	Where they are
Our hosting provider	Stores our databases and runs our Services	Australia
Our monitoring provider	Watches our Services for errors and slow performance (it sees your account number, but not your name or email)	United States
AI service providers	Create recipes, meal plans and recipe images, answer chef chat questions, read photos and imported pages, label recipes for badges, check ingredients for allergens and diets, and sort shopping into aisles	United States and United Kingdom
Apple	Sign in with Apple, App Store payments and subscriptions, push notifications	United States
Google	Sign in with Google, and the email service we use to send and receive email	United States
Open Food Facts	Looks up products from the barcodes you scan (we send the barcode only)	France

We will use all reasonable endeavours to not disclose your personal information with the intent to harm you or your identity.

We do not sell your personal information, and we do not share it with other companies for their own marketing or for advertising.

How we use your information for Direct Marketing

We may also use your information to tell you about Pantry Bliss features, offers and news that we believe will be of interest to you.

If you subscribe to our newsletter, we will send you recipes, tips and news about Pantry Bliss by email. We send marketing emails only with your consent, or where the law allows us to contact our customers, and every marketing email includes an “Unsubscribe” link. Service messages about your account, household and subscription are not marketing, and we will still send them if you unsubscribe.

Marketing communications may be delivered through various channels, including email, SMS/MMS, push notifications or social media, and may continue after you have ceased acquiring products or services from us. You can opt out at any time by unsubscribing via the “Unsubscribe” link at the bottom of our emails or by contacting us using the details provided in the Contact section of this policy. You can manage push notifications in the App’s settings or your device’s settings.

How we hold your personal information

The security of your personal information is of paramount importance to us. We store your information in electronic form on servers located in Australia. We take all reasonable measures to protect your personal information from misuse, loss, interference, unauthorised access, modification, or disclosure.

If we no longer need your personal information for the purposes for which it was collected, or for purposes directly related to one or more of our functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features. This obligation is subject to any legal requirements or court orders to retain the information.

We keep information for these periods:

Information	How long we keep it
Your account, household and kitchen content, chef chats, cooking history and badges	Until you delete it or delete your account
App usage, error logs and website analytics	Up to 36 months
Records we must keep by law, such as transaction records	As long as the law requires

Data breach notification

We accept our obligation to keep personal information safe. In the event of a data breach, misuse, or loss of personal information, we will take all reasonable and practicable steps to contact the affected individuals. We will inform those individuals of the extent of the breach (if known) and advise them on the most appropriate measures to regain control of their personal information. Where appropriate, we will also report any eligible data breach to the Office of the Australian Information Commissioner in accordance with the Privacy Act, and to the privacy regulator in any other country where the law requires it, such as the New Zealand Privacy Commissioner, the Office of the Privacy Commissioner of Canada or the UK Information Commissioner’s Office.

Deleting your account

You can delete your account at any time in the App under Settings › Delete Account. When you do, we delete your account and personal details, your chef chats, your cooking history and badges, your devices and sign-in connections, and your usage records.

Content you added to a household belongs to the household. If you owned the household, the household and all of its content are deleted, even if other people are in it. If you didn’t own it, its pantry, lists, plans and recipes stay with the other members.

How you can access your personal information

You can access the personal information we hold about you, or ask for a copy of it, including your account and household data, chef chats, cooking history and badges, by emailing us at the address in the Contact section or from the App under Settings › Request My Data. Before we send it, we may ask you to confirm the request from the email address on your account. We will respond to your request within 30 days, and send the copy in a common, machine-readable format. We take all reasonable steps to ensure that the personal information we hold, use, and disclose is accurate, complete, and up to date.

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act. If we do so, we will provide you with written notice setting out the reasons for the refusal, unless it would be unreasonable to do so.

If, upon receiving access to your personal information or at any other time, you believe the information we hold is inaccurate, incomplete, or out of date, please notify us immediately. You can correct most details yourself in the App. We will take reasonable steps to correct the information to ensure it is accurate, complete, and up to date.

If we refuse to correct your personal information, we will provide you with written notice explaining our reasons, unless it would be unreasonable to provide those reasons. This notice will also include details of the mechanisms available to you to make a complaint.

If you wish to access your personal information or correct any errors, please contact us using the details provided in the Contact section of this policy so that we can consider and respond to your request. We do not charge for access requests.

Transfer of personal information internationally

We store your personal information in Australia. Some of our service providers are located overseas, so we disclose personal information to recipients in the United States, the United Kingdom and France, as set out in the table in “Use and disclosure”. Before we disclose your personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APP.

If you are located outside of Australia, you acknowledge and understand that your personal information will be transferred, processed and stored in Australia in accordance with this Policy. While your information is in another country, it is subject to that country’s laws and may be accessed by its courts, law enforcement and national security authorities. For transfers from the European Economic Area or the United Kingdom, see “Where you live”.

Children

Our Services are not directed at children, and you must be 18 or older to create an account. Parents and carers may add children to their household profile so that recipes suit them. We use a child’s details only to tailor recipes for the household. We suggest using a first name or nickname for children.

Where you live

New Zealand

If you are in New Zealand, the Privacy Act 2020 (NZ) also applies to how we handle your personal information. You can access and correct it as described in “How you can access your personal information”. If you are not satisfied with how we handle a privacy complaint, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

Canada

If you are in Canada, we handle your personal information in line with the Personal Information Protection and Electronic Documents Act and, where they apply, provincial privacy laws. Our privacy officer is accountable for how we handle your personal information (see “Contact”). You can withdraw your consent at any time, subject to legal or contractual restrictions; if you do, we may be unable to provide some Services. If you are not satisfied with how we handle a privacy complaint, you can complain to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or, in Quebec, to the Commission d’accès à l’information.

United States

California. You can review and change most of your personal information in the App, or ask us to by contacting us. We tell you about changes to this policy as described in “Changes to our privacy and information handling practices”, and how we respond to Do Not Track signals in “Website analytics”. We do not sell your personal information or share it for cross-context behavioural advertising.

Washington and Nevada. Allergies and some diets you add to food rules may be consumer health data under the laws of Washington and Nevada. Our Consumer Health Data Privacy Policy explains how we collect, use and share it, and your rights.

Children. Our Services are not directed at children under 13, and we do not knowingly collect personal information from them. A parent or carer may add their child’s name or nickname, age group and food rules to their household, as described in “Children”.

United Kingdom and European Economic Area

If you are in the European Economic Area (“EEA”) or the United Kingdom, the General Data Protection Regulation and the UK GDPR (together, the “GDPR”) give you additional rights. Pantry Bliss Pty Ltd is the controller of your personal data.

Our legal bases. We process your personal data:

to perform our contract with you: providing the Services, your account, your household and your subscription;
with your explicit consent: your food rules, which may include health data or data that reveals religious beliefs, and any health details you choose to tell our chef in chef chat. You can withdraw your consent at any time by deleting those food rules or chef chats in the App;
with your consent: marketing emails, and any optional analytics where the law requires consent;
for our legitimate interests in running, securing, improving and promoting our Services, such as website analytics, crash reports and preventing misuse. We balance these interests against your rights; and
to comply with our legal obligations.

Your rights. You have the right to access your personal data, correct it, delete it, restrict or object to how we process it, receive a copy of it in a portable format, and withdraw consent at any time without affecting processing that took place before you withdrew it. To exercise these rights, contact us using the details in the Contact section. You also have the right to complain to the data protection authority where you live or work.

International transfers. We store your personal data in Australia and use service providers in the United States and the United Kingdom. Where the European Commission or the UK Government has not decided that a country provides adequate protection, we rely on safeguards such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, or the recipient’s certification under the EU–US Data Privacy Framework and its UK extension.

Complaints

You may use the contact details below to notify us of any privacy complaint, including if you believe we have failed to comply with the APP or any binding APP code registered under the Privacy Act. We are committed to acknowledging your complaint promptly and will provide you with an estimated timeframe for our response. We will take reasonable steps to investigate your complaint and respond accordingly.

If you are dissatisfied with how we handle your complaint, you may escalate it to the Office of the Australian Information Commissioner. If you are located outside Australia, you may contact the authority responsible for privacy laws in your country, such as the New Zealand Office of the Privacy Commissioner, the Office of the Privacy Commissioner of Canada or the UK Information Commissioner’s Office (see “Where you live”).

Contact

If you have any queries or concerns about our Policy or the way we handle your personal information, please contact our privacy officer at:

Email address: hello [at] pantrybliss.com
Post: Privacy Officer, Pantry Bliss Pty Ltd, Level 5, 140 Bundall Road, Bundall QLD 4217, Australia

Changes to our privacy and information handling practices

We may update this Policy from time to time. The date at the top of this page shows when it last changed. If we make a material change, we will tell you in the App or by email before the change takes effect.

More information

For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.