Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Pantry Bliss Pty Ltd ACN 688 687 318 (“Pantry Bliss”, “we”, “us” or “our”). They apply when you use the Pantry Bliss app for iPhone and iPad (“App”), our website at https://pantrybliss.com and our associated social media platforms (“Site”), and any related services (together, the “Services”). Please read them carefully.

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy, which forms part of these Terms. If you do not agree, please do not use the Services.

1. Definitions

In these Terms:

“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth);
“Fee” means the amount payable for a Paid Plan, as shown in the App when you subscribe;
“Generated Content” means recipes, images, text and other material created by the Services using artificial intelligence based on your inputs;
“Household” means a group of users who share a pantry, lists, plans and recipes in the App;
“Paid Plan” means a paid subscription to the Services, such as the Household plan;
“Plan” means the Free plan or a Paid Plan;
“Store” means the app store or other platform through which you buy a Paid Plan, which is currently the Apple App Store; and
“User Content” means anything you submit to the Services, including text, prompts, photos, recipes, links and food rules.

2. Eligibility

2.1 You must be 18 years or older to create an account or use the App.

2.2 By creating an account, you confirm that you are 18 or older and that you can enter into a binding agreement.

3. Your account

3.1 You must give us accurate information when you create your account and keep it up to date.

3.2 You are responsible for keeping your sign-in details secure and for activity on your account. Tell us promptly if you think someone has used your account without permission. You are not responsible for unauthorised use that results from our failure to take reasonable care.

4. Households

4.1 The person who creates a Household is its owner. The owner can invite people to join the Household and remove members.

4.2 Members of a Household can see and change the Household’s pantry, shopping lists, meal plans, saved recipes and household profiles, including the food rules in those profiles. Only invite people you are happy to share this with.

4.3 A Paid Plan bought by any member of a Household applies to the whole Household.

4.4 If the owner leaves or deletes their account, their ownership ends and the Household is deleted, including its pantry, shopping lists, meal plans, saved recipes and household profiles. Content added to a Household stays with the Household when any other member leaves.

4.5 If you add a profile for another person, such as a family member, you must have their permission (or, for a child, be their parent or carer).

5. Plans, trials and billing

5.1 Plans

(a) You can use Pantry Bliss on the Free plan or on a Paid Plan. You do not need an account to browse recipes on our Site.

(b) The features and usage limits of each Plan are described on our pricing page and in the App. Some features have daily limits, which reset each day, and some have monthly limits.

5.2 Prices

(a) Prices on our Site are shown in US dollars as a guide. The Store charges you in your local currency, and the price shown in the App when you subscribe, including any applicable taxes, is the price you pay.

(b) We may change the Fee for a Paid Plan. We will give you at least 30 days’ notice in writing before a price increase applies to you, and the Store may ask you to agree to the new price. If you do not agree, you can cancel before the new price applies.

5.3 Billing through the Store

(a) Paid Plans are sold and billed by the Store, under the Store’s terms. The Store handles your payment details, and we never receive your card or bank details.

(b) Paid Plans renew automatically at the end of each billing period (monthly or yearly) and the Store charges the Fee until you cancel.

(c) To cancel, go to Settings › Apple Account › Subscriptions on your iPhone or iPad at least 24 hours before your renewal date. Your Paid Plan continues until the end of the billing period you have paid for.

(d) Deleting the App or your account does not cancel a Paid Plan. You must cancel it in the Store.

(e) If the Store cannot collect a renewal payment, your Household returns to the Free plan once any grace period the Store provides has ended.

(f) We may offer Paid Plans through other stores or payment providers in future. If we do, the terms of that store or provider will apply to purchases made there.

5.4 Free trials

(a) Where we offer a free trial, it is shown in the App before you subscribe.

(b) At the end of the trial, the Store charges the Fee and your Paid Plan begins, unless you cancel at least 24 hours before the trial ends.

5.5 Refunds

(a) Refunds for purchases made through the Store are handled by the Store under its refund policy. To request a refund from Apple, visit reportaproblem.apple.com.

(b) This clause 5.5 does not limit your rights under the Australian Consumer Law (see clause 13). If you believe you are entitled to a remedy, contact us and we will help you, including by asking the Store to issue a refund where appropriate.

6. Usage limits and fair use

6.1 Each Plan includes limits on how many AI recipes, imports and scans you can use. When you reach a limit, that feature becomes unavailable until the limit resets. We may let you know as you approach a limit.

6.2 To the extent that any feature of a Plan is described as “unlimited”, it is subject to a fair use policy to ensure that all users receive a consistent and high-quality service.

6.3 We may monitor usage patterns and may take reasonable steps to prevent excessive or unreasonable use that negatively affects system performance or the experience of other users. Excessive or unreasonable use includes, but is not limited to:

(a) usage significantly higher than the average usage of other subscribers over a comparable billing period;
(b) automated or bulk activity not intended by the standard use of the Services; and
(c) use that breaches the intended purpose of the Services.

6.4 If your usage exceeds fair use, we will contact you first where practical. If it continues, we may limit or suspend the affected feature.

7. Acceptable use

You must not:

(a) use the Services for any unlawful purpose;
(b) scrape, copy or harvest content or data from the Services by automated means, or use bots to access the Services;
(c) reverse engineer, decompile or interfere with the Services, or try to get around usage limits or security measures, including by creating extra accounts;
(d) try to make our artificial intelligence produce harmful, unlawful or misleading content, or to reveal its instructions;
(e) upload or share content that you do not have the right to use, or that is unlawful, defamatory, offensive or infringes anyone’s rights; or
(f) sell, resell or give access to the Services to people outside your Household.

8. Your content

8.1 You keep ownership of your User Content.

8.2 You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display your User Content to provide, secure and improve the Services for you and your Household. This licence ends when you delete the content or your account, except for copies we must keep by law or that remain in backups for a limited time.

8.3 Sharing recipes publicly. You can choose to share recipes you create with Pantry Bliss’s AI on our Site. When you do:

(a) the recipe is published with your first name and the initial of your last name;
(b) you give us a non-exclusive, worldwide, royalty-free licence to publish, display, adapt (for example, to format or translate it) and promote the recipe on our Site, in the App and on our social media;
(c) we may review, decline or remove any shared recipe; and
(d) you can stop sharing a recipe at any time in the App. We will remove it from our Site, and the licence in paragraph (b) ends, except for copies already distributed, such as social media posts.

8.4 Imported recipes. Recipes you import from photos, screenshots or web pages are kept private to your Household and are for your personal, non-commercial use. You are responsible for making sure you have the right to import them. Imported recipes cannot be shared publicly.

8.5 You warrant that you have all the rights you need in your User Content, and that it does not breach these Terms or anyone’s rights.

8.6 You consent to us formatting, editing and adapting recipes you share publicly, and to publishing them without attributing them to you in every place they appear, to the extent this would otherwise infringe your moral rights.

8.7 Copyright complaints. If you believe content on our Services infringes your copyright, please email us with details of the work, where it appears and your contact details. We will review it and remove infringing content.

8.8 Reporting content. Illegal content and content that breaches clause 7 are not allowed anywhere in the Services, including within a Household. We review recipes before they are shared publicly. If you see content in the Services that you think is illegal or breaches these Terms, report it with Report Recipe in the App or by emailing hello@pantrybliss.com. We review every report, remove illegal content as quickly as we can, and may suspend or close accounts under clause 15.2.

8.9 Complaints about content. You can complain to us by email if you think we handled a report wrongly, removed your content or restricted your account unfairly, or are not meeting our duties to protect users from illegal content. We will acknowledge your complaint, look into it and tell you what we decided. If we agree we were wrong, we will restore your content or account.

9. Our content and intellectual property

9.1 The Services, including the App, the Site, our software, designs, logos and the recipes and other content we publish, are owned by us or our licensors and are protected by copyright and other intellectual property laws.

9.2 You may download, display or print material from our Site for your personal, non-commercial use, provided that:

(a) our Site is acknowledged as the source, including the reference https://pantrybliss.com;
(b) the material is not amended or modified in any way (including any copyright notice); and
(c) we may revoke this permission at any time in our sole discretion.

9.3 Generated Content. By using the Services to generate content based on your inputs, you acknowledge and agree that we retain all copyright and intellectual property rights in the resulting Generated Content, including recipes, text and other materials. All rights, title and interest in Generated Content vest in us upon creation, including intellectual property rights in the form and structure of that content. You may use Generated Content you create for your own personal, non-commercial purposes, such as cooking, saving and sharing recipes with family and friends.

9.4 Apart from any use permitted under the Copyright Act 1968 (Cth) or these Terms, all other rights are reserved. Requests and inquiries about reproduction and rights should be sent to hello@pantrybliss.com.

10. Artificial intelligence, food safety and allergies

10.1 Check every recipe. Recipes, ingredient lists, nutrition information, cooking times and other content in the Services may be created by artificial intelligence. AI can make mistakes, even when you have set allergies and food rules. Before cooking, always check every ingredient against your food rules and read the labels of the products you use.

10.2 Allergies. Pantry Bliss is designed to help you avoid ingredients, but it cannot guarantee that a recipe or product is free from an allergen. Do not rely on Pantry Bliss alone to manage a serious allergy or medical condition.

10.3 Estimates. Nutrition information, serving sizes, prices and savings are estimates and may not be accurate.

10.4 Food safety. Expiry dates and reminders in the App are a guide only, based on the dates you enter or we estimate. Use your own judgement and follow food safety guidance when storing, preparing and cooking food.

10.5 Not advice. Nothing in the Services is medical, nutritional or dietetic advice. Talk to a qualified health professional about your dietary needs.

10.6 To the extent permitted by law, and subject to clause 13, we are not liable for loss or harm that results from relying on content in the Services without taking the care described in this clause 10.

11. Third-party content and links

11.1 The Services may contain third-party content, product information and links, which are subject to that party’s terms and conditions of use. Links to third-party websites, social media or apps do not mean we endorse them.

11.2 We are not responsible for the accuracy of information on other websites, social media or apps accessed by links from our Services.

12. Availability and changes to the Services

12.1 From time to time, we may make the Services unavailable for upgrades and maintenance. We will use reasonable endeavours to give you advance notice of planned maintenance.

12.2 Access to the Services may sometimes be disrupted or limited. We will use reasonable endeavours to restore access as soon as possible.

12.3 We may change, add or remove features of the Services. If we make a change that materially reduces the features of your Paid Plan, or we stop providing the Services, we will give you reasonable notice and, where you have paid in advance, refund the unused part of your Fee.

13. Consumer guarantees and our liability

13.1 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or under the consumer laws of the country where you live (such as the Consumer Guarantees Act 1993 in New Zealand or the Consumer Rights Act 2015 in the United Kingdom), that cannot lawfully be excluded, restricted or modified.

13.2 If there is a major failure with our Services, you are entitled to cancel your Paid Plan and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the Services rectified in a reasonable time and, if this is not done, to cancel your Paid Plan and obtain a refund for the unused portion.

13.3 Subject to clause 13.1, and to the extent permitted by law:

(a) the Services are provided “as is” and “as available”, and we do not warrant that they will be uninterrupted or error-free;
(b) we are not liable for any indirect or consequential loss, or for loss of data, profits or opportunity; and
(c) our liability for any breach of a term or condition implied by law is limited at our discretion, to the supply of any service again or the payment for the cost of having any service supplied again.

13.4 Clause 13.3 does not limit our liability for death or personal injury caused by our negligence, or for our fraud.

14. Indemnity

You indemnify us against any claim, loss or cost (including reasonable legal costs) that we incur as a result of your breach of these Terms or a claim that your User Content infringes someone’s rights, except to the extent the claim, loss or cost was caused by us.

15. Suspension, termination and deleting your account

15.1 By you. You can stop using the Services at any time and delete your account in the App under Settings › Delete Account. Deleting your account does not cancel a Paid Plan (see clause 5.3(d)). Our Privacy Policy explains what happens to your data and your Household when you delete your account.

15.2 By us. We may suspend or close your account, or refuse to provide the Services to you, if we have reasonable grounds to believe that you have seriously or repeatedly breached these Terms, or if we are required to by law. Where practical, we will give you notice and an opportunity to fix the problem first.

15.3 If we close your account other than because of your breach, we will refund the unused part of any Fee you paid in advance.

16. Changes to these Terms

16.1 We may change these Terms from time to time. We will give you at least 30 days’ notice in the App or by email before a material change takes effect.

16.2 We may make a change with less notice where it is needed to comply with the law or to protect the security of the Services or our users.

16.3 If you do not agree to a change, you can stop using the Services and cancel your Paid Plan before the change takes effect. If you do, and the change affects you materially, we will refund the unused part of any Fee you paid in advance. If you keep using the Services after the change takes effect, the changed Terms will apply to you.

16.4 The date at the top of these Terms shows when they last changed.

17. Complaints and disputes

17.1 If you have a complaint or dispute, please contact us first at hello@pantrybliss.com. We will try to resolve it with you within 30 days.

17.2 This clause does not stop you from contacting a consumer protection regulator or exercising your rights under the Australian Consumer Law, or from seeking urgent relief from a court.

18. Notices

18.1 We may give you notices by email to the address on your account, or in the App.

18.2 A notice is taken to have been given on the day we send the email or show it in the App.

18.3 You can give us notices by email to hello@pantrybliss.com.

19. Force majeure

19.1 Neither party will be in breach of these Terms or liable for any failure or delay in performing its obligations (other than a payment obligation) to the extent that the failure or delay is caused by events outside its reasonable control, such as natural disasters, epidemics, government action, or failures of telecommunications networks or third-party services (“Force Majeure Event”).

19.2 If a Force Majeure Event prevents us from providing the Services for more than 30 days in a row, you may cancel your Paid Plan and we will refund the unused part of any Fee you paid in advance.

20. Apple App Store

If you downloaded the App from the Apple App Store, the following terms also apply:

(a) These Terms are between you and Pantry Bliss only, and not with Apple Inc. (“Apple”). Pantry Bliss, not Apple, is solely responsible for the App and its content.
(b) Your licence to use the App is a limited, non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Members of your Apple Family Sharing group may also use the App where the Usage Rules allow.
(c) Apple has no obligation to provide any maintenance or support for the App.
(d) If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Pantry Bliss’s responsibility, to the extent they are not excluded under these Terms.
(e) Pantry Bliss, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection, privacy or similar laws.
(f) If a third party claims that the App or your possession and use of it infringes their intellectual property rights, Pantry Bliss, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
(g) You confirm that you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.
(h) You must comply with any applicable third-party terms when using the App, such as your mobile carrier’s terms.
(i) Please direct any questions, complaints or claims about the App to Pantry Bliss Pty Ltd, Level 5, 140 Bundall Road, Bundall QLD 4217, Australia, or by email to hello@pantrybliss.com.
(j) Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and is taken to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21. General

21.1 Governing law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of courts exercising jurisdiction there.

21.2 Severance

If any provision of these Terms is prohibited or unenforceable in any jurisdiction, it is ineffective in that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.

21.3 Waivers

A party does not waive a right, power or remedy if it fails to exercise or delays in exercising it. A single or partial exercise of a right, power or remedy does not prevent another or further exercise of that or another right, power or remedy. A waiver must be in writing.

21.4 Survival

Clauses 8, 9, 13, 14 and 21, and any other term that by its nature is intended to survive, survive the end of your use of the Services or the termination of these Terms.

21.5 Entire agreement

These Terms, together with our Privacy Policy and any terms shown to you when you subscribe, are the entire agreement between you and us about the Services.